Senior HR & Admin Consultant

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Mahtab Industries

Rawalpindi engineering
25 Years Relevant Post Experienced 

MAJOR AREAS OF ACCOUNTABILITY

  • Provides a high level of customer service at all times
  • Is responsible for all administrative activities as part of the employee life-cycle including producing all documentation (e.g. new hires, leavers, transfers, promotions etc and coordinates with relevant stakeholders to ensure proper execution of all associated tasks) for a large client group
  • Manages all leave of absence processes.  This includes maternity/shared parental leave as well as other types of long-term absences (e.g. sickness, sabbatical, unpaid)
  • Is responsible for handling end to end flexible working applications in line with policy
  • Acts as the centre of expertise for all benefits related queries (e.g. heath insurance, travel insurance, gym subsidy etc…)
  • Responds to queries regarding the Workday system (e.g. cancelling time off requests in the system or navigation)
  • Provides generic guidance to managers and employees on local policies and procedures
  • Liaises and partners closely with our Global Mobility team on all administrative queries related to permanent transfers in and out of the UK and Ireland
  • Liaises and partners closely with our Payroll team to ensure changes are effected in a timely manner and in line with payroll deadlines
  • Provides support to the HR Partner team during Employee Relations meetings by taking meeting notes where required
  • Is responsible for filing into HR employee files and ensuring continued compliance in line with Data Protection legislation
  • Ensures HR system data is accurate and updated in a timely manner

ROLE METRICS/KEY DELIVERABLES

  • Responds to all requests submitted via the phone/email and process any documentation in accordance with service level agreements
  • Answers all calls within his/her role remit in a timely fashion, escalating or handing off to other experts within the agreed timeline
  • Achieves customer service feedback targets in relation to regular customer surveys
  • Drives process/procedure improvements year on year by being able to demonstrate savings in time or an enhanced customer experience and by encouraging others to do so

POSITION REQUIREMENTS


EDUCATION, EXPERIENCE AND REQUIREMENTS

  • Business, HR, or relevant university degree desirable
  • Has operated in a demanding, matrix and fast paced environment
  • Experience as a HR generalist, preferably in a HR Shared service or busy customer service environment
  • Open-mindedness and willingness to work in a multi-cultural environment

KNOWLEDGE AND SKILLS

  • Demonstrates diplomacy, confidentiality and professionalism
  • Can do attitude and ability to be flexible and support others within the team to jointly deliver the best in class service
  • Does not work in isolation from colleagues and uses best practice from elsewhere
  • Is also comfortable working autonomously, using initiative to deliver overall objectives. 
  • Is able to question people effectively, identify and evaluate risks, know when to seek guidance or escalate to others and take appropriate action to minimise issues.  Also understands where the consequences for the Company could be serious
  • Has an eye for detail and follows the rules
  • Able to multi-task and prioritize workload as well as helping others to do so
  • Able to work with employees and managers, other HR professionals to find appropriate  solutions/responses to queries
  • Agility, comfortable with change
  • Strong collaboration skills
  • Excellent written and verbal communication skills and ability to communicate clearly and regularly at all levels, adapting style according to the situation
  • Strong data input/computer skills with intermediate/advanced skills in Word and Excel
  • Customer-centric mindset