eCommerce Functional Analyst

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Thomson Reuters

Toronto-Ontario-Canada accounting-finance
Job Description

We are seeking an experienced and motivated Functional Analyst/ Business Analyst with expertise in eCommerce, who will help our team understand, define and deliver eCommerce tax integration products.

In this position you will work with both internal and external parties to deliver integration solutions, implementation strategies, training materials, and best practices. You will be working closely with the Product Management team, Developers, QA, and Solutions Architect to determine product roadmap, feature set, and timelines.


  • Execute eCommerce Integrations roadmap including patch and maintenance releases, minor functional releases, and new integrations development
  • Facilitate, defend and communicate user stories to development team
  • Define entry/exit criteria for new features and user stories
  • Maintain solid working relationships with all stakeholders within the organization, including Marketing, Engineering, Customer Support, Sales, Professional Services and Tax Research and Partner relations
  • Support product rollouts and implementations as domain expert and/or primary business interface to other parties
  • Maintain high levels of customer satisfaction through active customer engagements, product life cycle management, and support
  • Assist in providing escalation support and training to customer support, professional services, and integration partners
  • Maintain product documentation such as requirements, mapping documents, release notes 


  • Bachelors in Business Administration or Software Engineering or equivalent working experience.
  • 3-5 years of experience combining analysis, design, configuration, and implementation of large scale eCommerce and/or ERP Integrations
  • Functional expertise in leading eCommerce solutions such as BigCommerce, Shopify, Ecwid
  • Experience with ONESOURCE Indirect Tax  - preferred
  • Experience in Agile methodologies
  • Ability to work on multiple projects simultaneously
  • Jira experience - preferred
  • Strong analytical and communication skills
  • Strong organizational and planning skills

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

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