Order Management/ Coordinator (Ultrasound Technology-Oil & Gas)

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Kuala Lumpur fmcg-fast-moving-consumer-goods

Key responsibility will be the coordination of orders through the delivery phase to ensure the on-time delivery of products and spares and to engage with local suppliers to complement products/spares delivery :

  • Preparing project in Microsoft Project
  • Preparing transport requisition for stock personnel, informing of special packing conditions when the order is ready for shipping
  • Informing the customer of the transport papers when the order is ready for shipping
  • Coordinating the pick-up of the equipment and customs clearance with the customer and the customs agency
  • Tracking orders through the entire order delivery process
  • Initiating corrective actions when the order package is not complete
  • Planning Factory Acceptance Testing
  • Day-to-day contact with customers, reporting, clarifications
  • The successful candidate will also have the responsibility to coordinate service delivery activity

The successful candidate will also the responsibility to coordinate service delivery activity

  • Contacting the customers regarding service and support
  • Planning service jobs
  • Registering all service activities in the service calendar
  • Registering the service orders in applicable systems, preparing folder structure for each project
  • Coordinating customer orders for service and spares
  • Making the necessary visa and travel arrangements
  • Assisting sales and engineering team in delegating the incoming requests for technical support
  • Responsible to optimise and plan for an effective utilisation of the service personnel