Collections Officer

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Auckland - Auckland Central call-centre-customer-service-collections
  • Monday – Friday
  • Base salary + commission
  • Penrose location

Collections Agent

We are looking for collection agents to be a part of a busy contact centre where your main focus will be improving bad debt, collecting outstanding payments, organising payment arrangements and you’ll be self-motivated to smash targets.

Some key responsibilities will be

  • Engaging with customers to discuss their outstanding debt and assist them to make outstanding or missed payments
  • Advise customers on payment plans
  • Enabling their rehabilitation and retention whilst reducing bad debt through effective profiling, problem solving and negotiation.
  • Regular follow ups with customers
  • Be solutions based about your approach while still being firm & transparent in your message

The hours

You will need to be available Monday – Friday between the hours of 8am-10pm. There is the choice to work overtime on Saturdays.

To be considered for this role you will need to

  • Have at least 1-year collections experience
  • Have an assertive collection ability
  • Have strong communication skills
  • Have a knack for problem solving
  • Be persuasive in nature and have strong negotiation skills
  • Must have clear credit


  • Potential to earn uncapped commission
  • Close to public transport
  • Dress for your day
  • Supportive team culture
  • Two weeks of thorough training

We’re interviewing now!

If you’re interested in this role submit your CV through the APPLY NOW function

*You will not be considered for this role if you do not have collections experience.