Job Title- Service Delivery Manager
Location- South East
Salary- £50k to £55k
Opportunity to manage a growing team of a 50fte contact centre, working on behalf of an established retailer to ensure delivery of exceptional customer service and experience.
This role would suit an experienced Manager and Leader across Contact Centres or Customer Service. This is a start-up operation so experience in growing a team in a fast-paced environment is essential.
The main responsibilities will be to manage corporate stakeholders and have an adaptable and strong entrepreneurial nature to manage this client. You will report to the Head of Operations.
Some of the Duties and Responsibilities-
* Responsible for coordinating the delivery on on-going services to the customer
* Building strong relations with the stakeholders on a corporate level.
* Building the team and enhancing on training and development
* Be involved in the recruitment, training and development for the customer service team
* Develop new initiatives to increase productivity, gain efficiencies and enhance customer satisfaction, loyalty and retention.
The ideal candidate will need to come from a Contact Centre background ideally within the retail market space. You will need to be dynamic and corporate in your approach with a natural leadership flare to work hands on and within a fast paced and changing environment.
To apply for this position please forward a copy of your CV to us . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.