Team Manager (Contact Centre - Outbound)

Douglas Jackson

Sheffield call-centre
Description:
Job Ref- DJKG1196 Job Title Team Manager (Contact Centre - Outbound) Location- Sheffield Salary- £28k to £32k We have a great opportunity for an established leader to manage a team of 10 people. Our client is within the entertainment industry and is a very innovative and creative organisation with plenty of room to grow. The role The remit for this role is to ensure the day to day running of the team, along with training, coaching and mentoring of the team. Some of the duties will include- * To manage to performance and behaviours of the team * Ensure targets are met weekly, monthly, quarterly. * To actively manage the floor * To ensure individual and team KPI's are met * Promote new incentives * Manage performance in real time * Work to service compliance paperwork The Candidate My client is looking for someone that has exceptional leadership skills and used to working with a fast-paced environment. This would suit someone that is driven and focused in achieving targets and developing a successful team. To apply for this position please forward a copy of your CV to us . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.