Analista de Suporte Associado 4

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Thomson Reuters

Campinas-São Paulo-Brazil customer-service-support
Job Description

Atividades do dia a dia:

Contato telefônico com o cliente externo para análise e entendimento detalhado da solicitação;

Esclarecer dúvidas funcionais sobre os sistemas;

Realizar consultas SQL em banco de dados / Desenvolvimento de scripts em SQL;

Especificar funcionalmente problemas encontrados no sistema;

Oferecer soluções alternativas para problemas críticos.


Superior completo em TI;

Espanhol ou Inglês (apto para atendimento telefônico);

Experiência prévia em TI;

Interesse em atuar com a área de Suporte (atendimento a clientes externos);

Conhecimento em SQL (a nível de consulta em banco de dados e desenvolvimento de scripts).

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Campinas-São Paulo-Brazil