Customer Service Clerk

Bloemfontein pharmaceutical-healthcare
Company seeks a suitably qualified high energy performer with drive, to fill the above varied and challenging position, reporting to the Branch Manager REQUIRED EXPERIENCE & KNOWLEDGE: Education & Experience: Minimum of 1-2 years customer service experience and a proven customer service performance record; Experience in the healthcare industry will be advantageous; Skill Set: Excellent written and communication skills; Be computer literate (ACCPAC Windows, Excel, Internet, Word will be an advantage); Have good communication, telephone and interaction skills; Be assertive and able to deal with both management and non-management personnel; Have the ability to work under pressure and still maintain high standards; Competencies: Be a self-starter, deadline and results oriented, highly-organized, detail-oriented, efficient, analytical; customer-focused; “Can-do” attitude. THE CORE RESPONSIBILITIES WILL BE: Customer Service: Handling Customer Orders Maintaining ISO Standards in Administration Handling back orders Handling Purchase Orders Handling Price Lists Handling Customer Queries/Problems Handling Customer Quotes Following up on Quotes. Customer Relations: Establishing positive relations with customers and other members of staff through effective and efficient service delivery Always project a positive company image in interactions with customers and ensure that communication with customers is conducted in a professional manner. Administration & Reporting: Ensuring sound administration of area of responsibility Time management Meet expected goals through own activities and the motivation of available resources with minimal supervision Prepare a variety of reports and correspondence.