Senior Design Authority - Middleware

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  • Manage the Middleware applications in Global Service Operation organisation such as SAP Portal, SAP Solution Manager, SAP System Landscape Design, SAP Business Process Automation and Transport Express.
  • Relationship management of outsource provider, ensuring SLAs are adhered to and that appropriate quality control processes are in place.
  • Provide advice and feedback to other service owners
  • Close working relationship with the Support Vendor following the Incident, Change and Problem management methodology.
  • Ensuring the process and controls is upheld for any deliveries produced within the team or external by vendors or project team.
  • Escalation contact point for any technical incident or process issue within the Middleware applications
  • Operating with the Service Operation peers of different time zone in upholding the "Follow the Sun" model.
  • Manage the lifecycle of the approved products and solutions in use in BAT within their technology domain, to ensure that they remain within support and maintenance.
  • Understand vendor roadmaps and End Of Life cycles to ensure relevance to BAT
  • Maintain and Improve the Silent Running and Max Availability model.
  • Promotes and ensures use of appropriate techniques, methodologies and tools
  • Keep up to technical speed with chosen technical field or expertise