QR21040 - Senior Airport Services Agent | Qatar Airways | Zagreb

Qatar Airways

Zagreb airport-operations
About the job::

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per Qatar Airways commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

 Please note that this is a temporary role.

Accountabilities:

  • Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray Qatar Airways image to the highest standard.
  • Be visible to ensure that the highest level of service, products is provided in a professional manner.
  • Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.
  • Ensure cargo handling run smoothly and efficiently.
  • Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers.
  • Ensure smooth handling of customer service at the station.
  • Liaise with ramp and GHA staff and support Airport services Supervisor in all areas.
  • Brief GHA on new procedures and ensure that they are implemented accurately and fully.
  • Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.
  • Assist passengers in regards to entry requirements, visas and resident permits.
  • Ensure passengers are assisted smoothly through airport facilities.

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per Qatar Airways commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

 Please note that this is a temporary role.

Accountabilities:

  • Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray Qatar Airways image to the highest standard.
  • Be visible to ensure that the highest level of service, products is provided in a professional manner.
  • Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.
  • Ensure cargo handling run smoothly and efficiently.
  • Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers.
  • Ensure smooth handling of customer service at the station.
  • Liaise with ramp and GHA staff and support Airport services Supervisor in all areas.
  • Brief GHA on new procedures and ensure that they are implemented accurately and fully.
  • Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.
  • Assist passengers in regards to entry requirements, visas and resident permits.
  • Ensure passengers are assisted smoothly through airport facilities.
About You:

To be successful in this role, you must have trade or vocational qualification, with 3 years of job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.

Knowledge of Amadeus Reservations & DCS preferred but not essential.

 

Fluency in English  (written and spoken) is essential for this role. You must also have the right to live and work in Croatia to be considered for this role.

 

Note: you will be required to attach the following:
1. Resume / CV